Printer Issues

Below are the most common printer-related issues. If you still have issues after following the recommendations, please call the Marmot Helpdesk for further assistance.

Printer Issues

• If a public computer is not showing a printer, reboot the machine.

• If no public computers are able to print, reboot the Print Engine.

• If PDFs are slow to print, make sure the default for opening a PDF is Adobe and not a browser.

• Known issues with no current resolution: 

  • Adobe prints in color despite OS printer settings being B & W

• If this is a network printer, check the printer LCD screen for error messages.

  • These might indicate a paper jam, the toner is low, or that paper is low.

  • Double-click on the printer icon to view print jobs for the printer.

  • Try deleting all the jobs and try printing again.

  • The Marmot Help Desk will need the location and model of the printer.

• If this is a local printer attached directly to a computer, please check to make sure that all cords connected to the printer and computer are securely attached.

  • If there are no lights on the printer, try pressing the power button.

  • The Marmot Help Desk will need the name of the computer that the printer is attached, or the model and location of a network printer.

  • Also record the brand name and model number of the printer.

• If the problem is with a shared printer, another possibility is that your computer is not logged on properly.

  • Marmot Help Desk sets up all Marmot computers to bypass this screen and automatically logon to Windows.

  • It is possible that the auto-logon will not work on your computer. In this case, you may need to click on “Ok” or press enter to logon to Windows.

  • If that doesn’t work it will be necessary for you to enter the correct logon information.

  • The Marmot Help Desk can supply your logon information.

If you are still having problems and are an IT Service member, please contact the Marmot Help Desk for further assistance.

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