Monitor Issues

If you have issues with a monitor, follow the instructions below. If the issue is not resolved after following the instructions, contact the Marmot Helpdesk.

Table of Contents

Monitor Issues

• If the monitor is black:

  • Make sure the display cable is connected securely to the desktop, laptop, or dock by unplugging both ends and firmly reseating them.

  • Check the power cord to make sure it is plugged in securely on both ends.

  • Check that the power button is lit.

  • Check the Multiple displays setting (Settings > System > Projecting to this PC) to make sure nothing is being projected.

• If there are multiple monitors and they are flashing/flickering or not being recognized, power cycle the dock.

• If the monitor is showing “No VGA (or some other) Cable”, check the Input using the monitor buttons (varies from monitor to monitor). Change the setting to Auto.

• If the monitor shows “Entering Power Save Mode”, unplug the monitor from the computer for a couple of minutes and plug it back into the computer.  Make certain that all connections are tight at both ends.

• If brightness or contrast is off/odd, make changes using the menu (use monitor buttons, varies per monitor model).

• If the scale or resolution seem off, on the computer:

  • Go to Settings > System > Display. Make sure “Change the size of text, apps, and other items” and Display resolution are both at the “Recommended” setting.

  • Powercycle the monitor:

    • Power off the monitor

    • While powered off, unplug it from the outlet or unplug the power cord from the back of the monitor

    • While unplugged, press and hold the monitor’s power button for about a 15 count

    • Plug the monitor back in

    • Power on the monitor

• If the monitor is blurry and/or color oddness, check all cords to make sure they are secure.

• If all the above have failed, try a different display port on the back of the computer. An adapter might be needed.

• Indications that you need a new monitor:

  • The monitor comes up then fades after being turned on

  • There are “ghost” colors

  • Lines on monitor

  • The monitor doesn’t power up at all, even after attempting the above steps

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