Peripheral troubleshooting

Table of Contents

Mouse

• If the wired mouse isn’t being responsive:

  • Plug the mouse into a different port

  • Try a different mouse

• If the wireless mouse isn’t being responsive:

  • Make sure the switch is in the “On” position

  • Make sure the dongle is plugged in

  • If mouse is bluetooth, reattempt to pair it with the computer, according to manufacturer instructions

  • Replace the batteries

Keyboard

• If the wired keyboard isn’t being responsive:

  • Plug the keyboard into a different port

  • Try a different keyboard

• If the wireless keyboard isn’t being responsive:

  • Make sure the switch is in the “On” position

  • Make sure the dongle is plugged in

  • If keyboard is bluetooth, reattempt to pair it with the computer, according to manufacturer instructions

  • Replace the batteries

Camera

• Check to make sure the camera is securely plugged into a port

• Make sure the camera lens is not covered

• Check Settings > Privacy > Camera

  • The camera should be On

  • Apps should be On

  • Desktop Apps should be On

  • Make sure the specific camera is selected, both on the computer, and in the software being used

Microphone

• Check Settings > Privacy > Camera

  • The microphone should be On

  • Apps should be On

  • Desktop Apps should be On

  • Make sure the specific microphone is selected, both on the computer, and in the software being used

• Make sure the microphone is not muted

  • Here is one hidden place to look:

Open

Speakers/Headset

This information can be found here (link needed)

Monitor

This information can be found here

Related Documentation