Public Laptop Procedures
This document describes the procedures for performing a reset on checkout Windows laptops
Table of Contents
Lost Devices Procedure
If you have a lost or stolen device that needs to be located, Please open a service request or call the Marmot Helpdesk and we will start that process.
AutoPilot Reset Instructions
After the laptop is checked in, Follow these steps
Plug the laptop into power and network at the laptop cart and power it on.
At the login screen, press “Ctrl+Windows Key+R” and the following screen will show
Enter your the assigned site-specific credentials and press Enter.
The message “Autopilot Reset ran into trouble. Could not find the recovery environment” (as seen in the screenshots) can be ignored if it shows. Please open a ticket with Marmot if you receive errors other than this.
4. The laptop will reboot and you will see the following screens while the AutoPilot Reset takes place:
There may be times when the laptop does not boot back to the login screen. Here are the steps to take:
Select Yes at the “Is this the right country or region?” screen
Select Yes at the “Is this the right keyboard layout or input method?” screen
Click Skip at the “Want to add a second keyboard layout?” screen
Select Library Managed from the list on the “Let’s connect you to a network” screen, click Connect and enter the password
Click Next, once connected to the network.
Continue following the instructions below.
NOTE: The process can take an hour or more and will reboot multiple times during the process. Please leave the computer plugged into power and network until the process is complete.
5. When the machine is back at the login screen, use the site specific username and password to log in for the first time. It may give you a message that the AutoPilot reset has been complete.
Please leave it logged in for 15 to 20 minutes so it can finish installing programs, like Office, before continuing.
If nothing has populated, reboot the laptop and try again.
6. As a test to see if the Autopilot reset has worked. Login to the Guest profile and see if you can open an Office application. If you can the process is complete.
7. If there are no issues, Reboot the machine. It will be ready for checkout to the next patron.
Please contact the helpdesk if you have any issues.