Reference Desk Employee
- Tammy Poquette
This role page contains essential, basic, intermediate knowledge-based materials. If available, it may contain expert knowledge as well. Here is more about the levels. The beginning level for someone who has just been hired or someone who is moving into a different role within their current workplace. Next is the early/intermediate level. Next would be a truly intermediate stage and ultimately being an advanced user within a library.
The roles are meant to be general since library staff have more responsibilities than their job title states in the description and many library staff wear many hats. In order to get all the information needed for your library position, you may need to look at multiple roles. Please feel free to create your own more specific onboarding for your position from the documentation listed from each role.
Reference Desk Employee provides library users with direction to library materials, advice on library collections and services, and expertise on multiple kinds of information from multiple sources.
Essential Knowledge
Training or Self-Paced Course | Topics Covered | Time Required | Related Documentation |
|---|---|---|---|
Contacting Marmot 101 Â Â | Participants will learn:
 | TBD |  |
Beginner/Basic Knowledge
Training or Self-Paced Course | Topics Covered | Time Required | Related Documentation |
|---|---|---|---|
Marmot ILS 101: Introduction to Circulation I | Participants will learn how to:
| 1 hour | |
Marmot ILS 102: Introduction to Circulation II |
| TBD | |
Marmot ILS 104: Introduction to Circulation IV |
| TBD | |
Marmot ILS 106: Search & Holds |
| TBD | |
Marmot OPAC/Pika 120: Patron UX |
 | 1 hour |
Early/Intermediate Knowledge
Training or Self-Paced Course | Topics Covered | Time Required | Related Documentation |
|---|---|---|---|
Marmot OPAC/Pika 220: Patron UX Â |
| 15 minutes |