Communicating to your patrons
Key Messages
Passwords are coming on March 28.
Passwords are for patrons' benefit.
Libraries have a long tradition of taking extraordinary measures to ensure the privacy of those who use library facilities and access library materials
A password provides an extra layer of security that patrons will use for accessing their library account online.
Passwords are for more than keeping your reading history private. PII such as personal contact information can be more easily accessed without passwords in place - information that has the potential to result in identity theft.
Passwords will be easy to manage. Patrons will have a default password, and when they log into Pika on or after March 28, they will be prompted to reset this default password. Passwords must six alpha-numeric characters.
Patrons should treat their library card just like a credit card. A library account unprotected by a password could be used by bad actors to check out materials for which patrons will be responsible, resulting in replacement fees if those items aren’t returned.Â
Other Resources
https://marmot-support.atlassian.net/l/cp/aHu11FLP
https://marmot-support.atlassian.net/l/cp/nSa4xK4n
https://marmot-support.atlassian.net/l/cp/hjPG4JK0