Reporting Incorrect Cover Art or Descriptions in Pika

Owned by Ashley Sneesby, created
Last updated: Jul 11, 2023
2 min read

This documentation provides steps and information to report incorrect cover art or descriptions in Pika

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Table of Contents

Basic troubleshooting

If you notice an incorrect description or cover art in Pika, the issue typically relates to the enrichment provided by the catalog enrichment provider (Syndetics or Content Café) or incorrect information in the MARC record.

Before reaching out to your catalog enrichment provider you should take the following troubleshooting steps:

  1. Confirm that the ISBN in the bib record is correct and in the correct field (020$a). Pika queries content providers by the ISBN for most titles. If the ISBN in the record is incorrect or a publisher reused an ISBN, then Pika fetches in the enrichments.

    1. Some records might have several ISBNs which could potentially be used to fetch enrichments – please ensure that all ISBNs on the record are correct relative to the title.

  2. Confirm that the UPC in the bib record is correct and in the correct field (024$a). Removing an incorrect UPC from the record in your catalog may resolve the issue. You can find the UPC on the actual item, so you can verify it with the information in the record.

  3. Confirm that ISBNs are in 020$a fields and UPC codes are in 024$a fields. If ISBNs and UPCs are in incorrect fields, this will sometimes result in incorrect cover art or description.

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Syndetics Corrections

If you have exhausted the troubleshooting steps and still have incorrect enrichments, you can contact Syndetics with a correction request by emailing syndetics.corrections-AT-proquest.com.

Your email to Syndetics should include the following information:

  • Title of the work

  • All ISBNs (020$a) associated with the issue

  • All UPC codes (024$a) associated with the issue (if applicable)

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Syndetics Uploading

If you have a graphic of a cover that Syndetics does not have you can submit it to them, and they will add it to their system. This is the address:

https://proquest.syndetics.com/news/2023/03/06/librarian-recommends-cover-upload/

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Content Café Corrections

Some libraries (namely discovery partners) subscribe to Content Café from Baker and Taylor for enrichments. If you have exhausted the troubleshooting steps and still have incorrect enrichments, you can contact Baker and Taylor with a correction request by emailing coverimages-AT-baker-taylor.com.

Your email to Baker and Taylor should include the following information:

  • Title of the work

  • All ISBNs (020$a) associated with the issue

  • All UPC codes (024$a) associated with the issue (if applicable)

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Novelist Corrections

Sometimes the ISBNs in records are associated with incorrect enrichments from Novelist, specifically series data. You can submit a correction to Novelist by emailing novelselectsupport-AT-ebsco.com.

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Marmot Correction Submissions

If you prefer to not contact catalog enrichment providers, you can submit a service request to the Marmot Help Desk with the problem title’s information and Marmot staff will submit the correction request on your behalf.

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