Resequencing a Hold Queue (Sierra)

This documentation details how to change the priority of a hold in Sierra.

Table of Contents

Resequencing a hold queue, also known as changing the priority of a hold, allows staff to manually change the placement of a patron hold in the hold queue for a bib level or item level hold. 

Procedure

To resequence the patrons in a hold queue:

1. View the hold queue for the bibliographic or item record. Note: you will see all holds on the record, including holds from patrons at other Marmot libraries.

Open

Open

Important: Sorting Deactivates Resequencing
You can manually sort the holds in the hold queue by column into ascending or descending order by clicking on the title of the column.  

When a manual sort is applied to a column, a white triangle pointing up (ascending) or down (descending) will appear next to the title of the column. 

If you sort the hold queue, the displayed list of holds no longer represents the actual hold priority order. In addition, the system deactivates the Change Priority options. To restore the actual hold priority order, you must either manually re-sort the queue or close and retrieve the record again.

2. Select the hold that you want to move. 

3. Choose the Change Priority button or the Change Priority option from the right-mouse menu.  

4. The system displays the Change Hold Priority dialog box containing the New Priority drop-down list. The system automatically selects the number representing the hold's current priority (position) in the hold queue. For example, if "4" is selected in the New Priority list, the hold is currently the fourth hold in the queue.

5. Select a new priority from the New Priority list. 

6. Choose an option:

   1. OK

      1. The system moves the selected hold to the specified position and adjusts other holds accordingly. 

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