If you are experiencing network or internet issues, refer to the information below. If the steps take do not solve the issue, please call the Marmot Office.
If you have no internet, determine if it is:
Wireless and/or LAN (non-Wi-Fi machines)
Public and/or Staff
One, a few, or all computers
If it is a wireless public laptop, check to see if there is a physical wireless switch, and make sure the toggle is set to Wireless. Newer laptops have no physical switch, so please call Marmot. If it is a patron device, such as a cell phone, tablet, or laptop, ask the patron to make certain their wireless is turned on and to reboot the device.
Make sure the correct wireless internet connection is being used.
If multiple machines do not have internet:
If a Public computer is showing “Offline”, unplug then re-plug the Ethernet cord on BOTH ends. If that does not fix the issue, reboot the computer.
If a staff machine is showing “Offline”, unplug then re-plug the Ethernet cord on BOTH ends.
If a Patron machine is showing “Offline” AND asking for pin, or need a privacy key, reboot the machine. Same for OPAC machines.
If a virus, malware, or ransomware appears on a public computer, reboot the computer.
If a virus, malware, or ransomware appears on a staff computer, shut the computer down and remove from the network. After taking those steps, call Marmot.
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