First Focus Group Questions

When you look at your invoices from Marmot, is there anything on it you find confusing?

Think back to a budget meeting. Were there any items from Marmot that stood out as problematic in discussing your library’s budget?

Are there Marmot fees that draw the (negative) attention of your Board or school/university administrators? Which ones, and what are the concerns expressed?

Have you had any new projects or expansions of existing services that have been held back by a Marmot fee that was prohibitive? Please describe, and identify the prohibitive fee.

Are there components of Marmot’s existing fees that you feel are “just right” and should be left as they are?

When you think of the services your library receives from Marmot, are there any that you notice are not reflected on your invoice?

Do you understand the categories of all the services Marmot provides your library?

As we talk about restructuring Marmot’s fees, are there any anxieties you feel about the outcome? What are they, and what would help alleviate those anxieties?

Marmot staff have outlined specific problems they have observed with Marmot’s current fees. Do you have anything to add to these that this project should address?