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When you look at your invoices from Marmot, is there anything on it you find confusing? | nothing. CMC - the invoices weren’t shared across the full group. A listing of everything at one time that the organization is utilizing that multiple people can see. Schedule of fees is fairly clear and self explanatory.
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Think back to a budget meeting. Were there any items from Marmot that stood out as problematic in discussing your library’s budget? | Not for Bemis. Working on staffing levels that take up most of their conversations. Nothing for Aims Cost of Sierra is obviously high, but that is only notable one. Level of support that Marmot staff give is so awesome; don’t know if support might become a separate line item particularly as we transition to more open source systems.
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Are there Marmot fees that draw the (negative) attention of your Board or school/university administrators? Which ones, and what are the concerns expressed? | Aims: when initially signing onto Marmot, there were some introductory questions about the fees. the fee structure was higher than previous arrangement, but explaining what came with Marmot alleviated those concerns. Since then, no close scrutiny. Not aware that any components of Marmot fees that they haven’t been able to justify with the return.
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Have you had any new projects or expansions of existing services that have been held back by a Marmot fee that was prohibitive? Please describe, and identify the prohibitive fee. | CMC: Digital Archive is something they are thinking about rebooting with some part-time staff. Aims: Researched other digital archive options, and found that every system they looked at was pricey. Marmot’s was much less, relative to other archival companies. Became a positive after review. CMC: Just changed from Skyriver to CatX. Skyriver cost wasn’t justified by the quantity of records. Sometimes the per device/tier structure can be a positive when talking about low scale items.
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Are there components of Marmot’s existing fees that you feel are “just right” and should be left as they are? | |
When you think of the services your library receives from Marmot, are there any that you notice are not reflected on your invoice? | |
Do you understand the categories of all the services Marmot provides your library? | |
As we talk about restructuring Marmot’s fees, are there any anxieties you feel about the outcome? What are they, and what would help alleviate those anxieties? | |
Marmot staff have outlined specific problems they have observed with Marmot’s current fees. Do you have anything to add to these that this project should address? | Increased effort around statistics. Stats are a really valuable piece to take off of individual plates. Might be something to consider as part of a service, or to have as a line item. Curiosity around open source options.
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