This document describes the procedures for performing a reset on checkout Windows laptops
Table of Contents
Lost Devices Procedure
If you have a lost or stolen device that needs to be located, Please open a ticket or call the Marmot Helpdesk and we will start that process.
AutoPilot Reset Instructions
After the laptop is checked in, Follow these steps
Plug the laptop into power and network at the laptop cart and power it on.
Call or open a ticket with Marmot requesting an AutoPilot Reset. (Helpdesk: 970-242-3331).
Then close the laptop and put back in the cart making sure the power and network are still securely attached.
Note: requests for AutoPilot Resets will be initiated during Marmot business hours (M-F 8am to 5pm). After hours and weekend requests will be initiated on the following business day.
Once the AutoPilot reset has been triggered, The computer will display the following message.
4. The computer will reboot and you will see the following screens while the AutoPilot Reset takes place:
NOTE: The process can take a few hours and will reboot several times during the process. Please leave the computer plugged into power and network until the process is complete.
5. When the machine is back at the login screen, use the site specific username and password to log in for the first time. It may give you a message that the AutoPilot reset has been complete.
6. Once Marmot has confirmed that the AutoPilot Reset has finished, we will note the ticket.
7. As a test to see if the Autopilot reset has worked. Login to the Guest profile and see if you can open an Office application. If you can the process is complete.
8. If there are no issues, Reboot the machine. It will be ready for checkout to the next patron.
Please contact the helpdesk if you have any issues.