Configuration options for the ‘Contact Links’ section of the Library System.
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The Accessibility Report Address should be fulfilled with a monitored staff email at your library to triage any reports patrons have with accessibility in the catalog.
Marmot staff recommends that your library create an “accessibility” email alias that is monitored by several staff members e.g. accessibility@yourlibrary.org.
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The Accessibility Report is accessible from the footer of your library’s Pika interface from the Report Accessibility Issue link.
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If there is truly an accessibility issue that gets reported, Marmot staff will receive an alert, as the Pika email alias is copied on all the reports. However, if the accessibility report from a patron is relative to Patrons sometimes use the Report Accessibility Issue form to report other issues they're experiencing using the library , your catalog – library 's staff should triage those issues internally. |
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If a patron reports a valid accessibility issue with their library’s Pika interface, library staff should pass those issues along to Marmot staff by submitting a service request in the Marmot Help Desk. |
Related Documentation
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