This documentation details how to define the default contact method for patrons when emails either bounce or go to their spam folder.
Table of Contents
You can define the default contact method to use when a patron’s email notices either bounce or go to their spam folder. The patron’s contact method is automatically updated in Sierra and staff will either have to call or mail the notice to the patron, depending on the default choice.
If you update a patron’s email address in either LX Starter or Sierra after a hard bounce, the contact method is automatically set to Email and the patron can receive notices through LX Starter again.
If patrons mistakenly mark an email as spam and they want to receive email notices again, you can change the contact method in either LX Starter or Sierra.
Instructions
To define the default contact method:
Select the down arrow next to your name in the upper-right section of the page.
Select Library Settings.
Select the Emails tab.
In the Notices section, under Default Contact Method, select from the list of contact methods.
