Clear Sierra Print Settings

This is the work-around for when Sierra messes up its printer settings.  The beginning of this (for the first time this is done) can be calling the Marmot Helpdesk.  Marmot may have to provide some permissions for your Windows login/profile to help with the issue.  Once the permissions are there, there are two processes to go through: deleting the current settings, and getting the new ones set.

Deleting printer settings:  (may not be necessary in all cases)

Step 1: Close Sierra.  Deleting and resetting the printer settings can take several minutes, so make sure you have the time, or patient patrons!  The computer you are doing this on will be unavailable for patron transactions throughout the process.

Step 2A:  This is the part where your windows profile needs the permissions mentioned in the intro.  Go to the file folder icon, either on your desktop or in the taskbar.  This allows you into what’s called Windows Explorer in pre-Windows 10 versions, and File Explorer in Windows 10.  In most newer versions (Win 7 and newer), there is a list of menu options running down the left side of the window that opens.  A little more than halfway down the list you’ll see an entry called “This PC” in Win 10.  Clicking on that will open a sub-list.  One of the entries will be for your primary hard drive, and is usually labeled “Local Disk (C:)”.  Clicking to drop down that entry should show you several folders.  One of them will be “Sierra Desktop App”.  When you open that folder, you’ll again see several options.  One folder will be “Printer Preferences or Printer Properties”, and you need to delete that entirely.  For those familiar with deleting the jarcache, that’s here too.

The full file path for this part:

                         This PC/Local Disk (C:)/Sierra Desktop/folder to be deleted.

Step 2B:  This part gets more in-depth, and you may wish to have a Marmot Tech do it for you.

Again in File Explorer, under Local Disk (C:).  This time you need to open the folder titled “Users”.

In this folder you’ll see a number of user profiles.  You need to open the folder for the profile you are using.  Once that folder is open, you need to enable your profile to view hidden objects. 

After hidden items are visible, near the top of the list of files in your profile you should see a semi-transparent icon titled “AppData”.  Clicking into that folder, you then need to click into the folder “Local”, and then “into “Temp”.  Press Control + A to select everything and then press the Delete key.  Ignore anything that Windows advises it can’t or won’t delete.  All printer settings for Sierra are now gone.

Resetting Print Settings In Sierra:

Click this link to go to the setup page for printers /printing in Sierra.

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