This is the work-around for when Sierra messes up its printer settings. The beginning of this (for the first time this is done) can be calling the Marmot Helpdesk. Marmot may have to provide some permissions for your Windows login/profile to help with the issue. Once the permissions are there, there are two processes to go through: deleting the current settings, and getting the new ones set.
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Deleting printer settings
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Close Sierra
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Step 2A: This is the part where your windows profile needs the permissions mentioned in the intro. Go to the file folder icon, either on your desktop or in the taskbar. This allows you into what’s called Windows Explorer in pre-Windows 10 versions, and File Explorer in Windows 10. In most newer versions (Win 7 and newer), there is a list of menu options running down the left side of the window that opens. A little more than halfway down the list you’ll see an entry called “This PC” in Win 10. Clicking on that will open a sub-list. One of the entries will be for your primary hard drive, and is usually labeled “Local Disk (C:)”. Clicking to drop down that entry should show you several folders. One of them will be “Sierra Desktop App”. When you open that folder, you’ll again see several options. One folder will be “Printer Preferences or Printer Properties”, and you need to delete that entirely. For those familiar with deleting the jarcache, that’s here too.
The full file path for this part:
This PC/Local Disk (C:)/Sierra Desktop/folder to be deleted.
Step 2B: This part gets more in-depth, and you may wish to have a Marmot Tech do it for you.
Again in File Explorer, under Local Disk (C:). This time you need to open the folder titled “Users”.
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Click the File Folder icon on the Taskbar
Click on “Windows (C:)” under “This PC“
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Double-click Sierra Desktop App folder on the right-hand window
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Right-click the Printer Properties file and select delete.
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Go back to “Windows (C:)”
Double-click on the Users folder
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Double-click on the folder with your user name
Enable Hidden items.
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In Win 10, you enable Enable the hidden items by going to selecting the “View” tab at the top of the File Explorer window, and marking the checkbox near the right end, marked next to “Hidden items”. |
After hidden items are visible, near the top of the list of files in your profile you should see a semi-transparent icon titled “AppData”. Clicking into that folder, you then need to click into the folder “Local”, and then “into “Temp”.
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Double-click the AppData folder
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Double-click the Local folder
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Double-click the Temp folder
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Press Control + A to select everything
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Press the Delete key.
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Resetting Print Settings In Sierra:
Click this link to go to the setup page for printers /printing in Sierra.
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