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Mark Damaged Items
Go to the Checked Out (Circulation Desk) function and retrieve the patron's record. Click the Checked-Out Items tab or, alternately, click Go | Circulation Desk | Checked-Out Items.
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In the table of items checked out to the patron, select the item(s) to mark as damaged.
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Mark Damaged Items can be used when a patron has damaged an item that is still checked out on their account. Please see the Patron Placed Holds (PPH) Best Practices document for the damaged items procedure.
Click the Mark Damaged Items button.
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Click on Sierra Circulation displays the selected items in the Mark Damaged Items button to bring up the Mark Damaged Items box. The Status is showing On Shelf and no Amount is listed. Click on either the Mark Damaged button or Mark Damaged and Add Charge button. The Close button will close out of the Mark Damaged Items box.
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Clicking on the Mark Damaged button will change the status to Damage.
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The item will remain on the patron’s record. The fine on the item will still accrue until the item is removed from the patron’s record. A bill is not generated and no processing charge is added. Note: you can mark the item damaged at check out and not add a charge so the patron will not be charged for the previous damage to the item. See the Mark Damaged and Add Charge if you need to add a charge.
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In the Summary, it will show the item’s Due Date.
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When looking at the record, the Status will be listed as Damage. The item will still show as checked out to the patron.
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When the item is checked in, the Message box will ask window. By default, the first item is highlighted.
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| Info |
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Note: Mark Damaged - Use this option for items that are damaged, but will remain in circulation. When you select this option, Sierra changes the item's STATUS to the code your library has specified for damaged items (for example, "g" for MLN1 libraries and “d” for MLN2 libraries) and leaves the item checked out to the patron. |
Mark Damaged And Add Charge
Use this option for items that are damaged, will remain in circulation, and for which you want to charge the patron a fine. You can add a manual charge to the patron’s record.
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The Add Charge box will appear. It may pick up the Price of the item listed in the record. You can change this manual charge. For those libraries that use the Predefined option, you can use the dropdown menu to add that charge to the patron’s record. Click the OK button.
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Once you click the OK button, this will add a charge to the patron's record, and change the item's STATUS to the code your library has specified for damaged items (for example, "g" for MLN1 libraries and “d” for MLN2 libraries).
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When checking in the item, you will see the message asking if you want to clear the status. If you click on Yes, go to the next step. If you click No, see the information on what happens below.
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If the Damage status is cleared at check-in, the patron’s name will be listed. The Amount Due and Status will be blank.
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Clicking on the Mark Damaged And Add Charge button will bring up the Add Charge box.
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The Add Charge box will display the cost of the item from the price field in the record. You would have to add any additional charges for processing or change the amount before clicking the OK button.
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The Status will change to Damage, and the Amount will reflect the charge your library decided to attach to the damaged item.
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The item will remain on the patron’s account as checked out. The Status will change to Damage. The Fines tab will display the amount for the damage fine.
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When checking in the item, you will see the message asking if you want to clear the status.
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If you click on the No, the item will keep the status of Due Date of Damage. It will be removed from the patron’s account. Note: the item will need to be changed to a status that will let your staff know to take it out of circulation. Otherwise, the next time it is checked out, the Message box will appear asking to clear the Damage status again.
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Click on the No button if you want to keep the item's STATUS which would be the code your library has specified for damaged items (for example, "g" for MLN1 libraries and “d” for MLN2 libraries).
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If you click on the No, the title will have the word “Damaged” added at the beginning for on the patron’s record. It will be removed from the patron’s record as a check out, but will be listed as a fine.
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The item will keep the STATUS to the code your library has specified for damaged items (for example, "g" for MLN1 libraries and “d” for MLN2 libraries).
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Mark Damaged And Add Bill
Go to the Checked Out (Circulation Desk) function and retrieve the patron's record. Click the Checked-Out Items tab or, alternately, click Go | Circulation Desk | Checked-Out Items. In the table of items checked out to the patron, select the item(s) to mark as damaged.
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Click the Mark Damaged Items button. Sierra Circulation displays the selected items in the Mark Damaged Items window. By default, the first item is highlighted.
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| Info |
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Note: Mark Damaged - Use this option for items that are damaged, but will remain in circulation. When you select this option, Sierra changes the item's STATUS to the code your library has specified for damaged items (for example, "g" for MLN1 libraries and “d” for MLN2 libraries) and leaves the item checked out to the patron. |
Mark Damaged And Add Bill - Use this option for items that are damaged enough to remove from circulation and for which you want to bill the patron. This will calculate the amount of the bill using the same method for lost items.
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This will change the STATUS of the item to BILLED. The amount charged to the patron’s account depends on the Price of the item as well as any processing fees. Click the Close button.
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The item will be removed from the patron’s record as a check out, but will be listed as a fine. This will add a bill to the patron's record using the charge type of Replacement.
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The item STATUS will change to Billed.
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This process adds an INT NOTE field to the item record containing the date, the billed amount, and the patron record number.
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If you check in the item, the Message box will appear. Click the OK button to remove the status of Billed so you can remove the item from your collection.
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If you decide to check in the item, it will change the STATUS from BILLED to Replacement.
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The INT. NOTE remains on the item record after the item is checked in.
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The patron is notified of the charge when you prepare and send your bills notification.
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Note: The Mark Damaged and Add Bill option uses the same notice text that is used for lost and billed items. You will want to make sure that the text on your bill notices is updated to account for either lost or damaged items. Open up a service request to make these changes to your billed notice text. |
When the patron pays the bill, Sierra does the following:
Changes the item's STATUS to the code your library has specified for damaged items (for example, "g" for MLN1 libraries and “d” for MLN2 libraries).
Adds an INT NOTE field to the item record containing the date, the billed amount, and the patron record number. For example: "Fri Aug 20 2021: Paid $35.00 and damaged by .p21850410".
Holds Tab
Click on the Holds tab to place a staff placed hold on an item using Add Holds. Other buttons are the Cancel Holds, Modify Holds, and View Cancelled Holds. Click on the View Cancelled Holds to see the information regarding any hold that was canceled.
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