Here are some suggested fixes when an item does not check-in correctly when being returned from the courier.

Table of Contents

Step-by-step guide

The Prospector slip does not print correctly when checked in.
1. You may have to write down the information manually
Barcode will not scan
1. Add the letter b to the front of the barcode
2. Add the letter p or x to the end of the barcode
3. Add 9jcpp to the end of a Jeffco item
4. Add 9 to the end of the barcode
5. Do not include the letters at the end of the Prospector or Mobius barcodes
6. If none of this works you may have to send the item back. You can also use the Prospector contact list to call or email the loaning library contact.
INN-Reach checkout that affects checked in items
1. After correctly checking out the item using the INN-Reach function, make sure not to check it in again using the Check In (No Patron) function. This will cancel the Prospector Hold.
Prospector returned items cannot be checked out or deleted.
1. You have checked in one of your items that were returned from a Prospector hold, but it states the item is still checked out. This usually occurs when the borrowing library does not check the item into their system.
2. Change the item status to @ PRSPCTR OFFCMP. Save your work.
3. Check in the item using the Check In (No Patron) function.
Adding a barcode to a virtual Item record
1. Go to the Check Out (Circulation Desk) function and bring up the patron record. Go to the INN-Reach tab on the left sidebar. Look for the title that has no barcode. Right-click on the item and click the “Insert Barcode” and scan the barcode of the item.

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