Sierra Password Training 03.29.2023
Table of Contents
Password Training 03.29.2023
Training Recording
Q & A Section
Sierra
Q: Can you please explain what putting a zero into the password reset field does?
A: Trigger is a missing password reset field OR that field exists and has a value of 0. Here is the Resetting passwords in Sierra documentation.
Pika
Q: If the patron does not have an email address in their Sierra account, what message will they get if they hit "forgot password" in Pika?
A: Here is the patron documentation which has the message the patron will receive if they do not have an email in their Sierra record. It tells them to visit their library to reset their password.
OverDrive
Q: For libraries that have preloaded student passwords, do the students need to log in to their Pika account first before putting a hold or checking out in Overdrive/Libby?
A: If the student knows their password, they do not need to log into Pika first. The only reason anyone would need to log into Pika first before logging into OverDrive is to reset their password first.
Q: Can patrons experience a delay with Pika communicating with OverDrive/Libby after they set a password?
A: If patrons do experience a delay, they could log out of Libby and log back in. Libby will not log them out until it notices a change like a new password. If the patron is currently logged into Libby and changed their password, they should be able to use Libby until it notices that something has changed on the patron’s record. At that point, they would be prompted to sign into Libby with the new password. There would be a minor delay between the APIs for PIka and writing the patron record in Sierra because the communication between OverDrive and Sierra should be fairly quick.
Prospector
Q: How is the Prospector override code constructed?
A: Here is the documentation that includes the construction of the Prospector override code. The Prospector override code was sent to each library's Patron Place Holds contact.
Override codes will be constructed as follows: /override/patron barcode