Below are the most common issues with PC Res.

If you are not able to resolve the issue, please call the Marmot Help Desk or open a Service Request.

• Before calling or opening a Service Request, try the steps listed below.

• When calling Marmot, please have as much information as possible to help with troubleshooting.

  • Which machines are affected.

  • What, if any, messages are there.

  • What troubleshooting steps have you taken.

  • How long has this been happening/when did this start

  • Have there been any changes or other issues (internet outages)

Table of Contents

Public Machines Showing Offline

If all public machines are showing offline:

• Internet may be down

• If internet is not down, check the network connection

  • Is the Ethernet cable plugged in?

  • Is the Ethernet cable secure on both ends?

  • Is there a switch the machines are plugged into?

    • Is the switch powered on?

• Call Marmot to restart PC Res Services

Public Machine Showing “No Equipment Record”

• Call Marmot so they can add the machine to PC Res.

Public Machine Showing “Out of Service”

• Click on View PC Status

• Select the machine that is showing “Out of Service”

• Uncheck the Mark as Out of Service box

• Click Finished to exit

Not able to log in using Library Card

• Contact Marmot

Not able to log in using Guest Passes

• The passes are old and new passes need to be made

• Dispose of old passes

• It is recommended to put the expiration date on the back of the Guest Pass.

Printers Not Showing on Patron Machines

• Reboot patron machine

• Contact Marmot if that doesn’t fix it

Patron Machines Shutting Down During Session

• This could be due to inactivity on the patron’s part.