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Table of Contents
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Different ways to restart your Sierra session
Each site is designated a certain number of Sierra sessions. If your computer recently crashed and was rebooted, our server may still think that you are using that session. There are several ways to free up a session for you to use:
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You can also close another Sierra session at your site, as long as it is using the same login.
You can call the Marmot Help Desk to have us manually free the session.
How to find the PID number
When calling Marmot Help Desk to free a session, you may be asked to look for the PID number of any active sessions that you do not want to be shut down.
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