How to set up or troubleshoot your VPN connection.
This is for members with IT Services support and Marmot Meraki Firewalls at your location.
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If you haven't already, sign in to your Chromebook.
Click the status area at the bottom of your screen, where your account picture is located.
Select Settings.
In the "Internet connection" section, click Add connection.
Select Add private network.
In the box that appears, fill in the information below:
Server hostname: Enter the hostname (e.g. .com)orthe active WAN IP (e.g. XXX.XXX.XXX). Hostname is encouraged instead of active WAN IP because it is more reliable in cases of WAN failover. Admin can find them in Dashboard, under Security appliance > Monitor > Appliance status.
Service name: This can be anything you want to name this connection, for example, "Work VPN."
Provider type: Select L2TP/IPsec + Pre-shared key.
Pre-shared key: Enter shared secret that admin created in Security appliance >Configure > Client VPN settings.
Username credentials for connecting to VPN. If using Meraki authentication, this will be an e-mail address.
Password credentials for connecting to VPN.
Click Connect.
Android
To configure an Android device to connect to the client VPN, follow these steps:
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You will be prompted for user credentials when you connect.
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Troubleshooting steps
Windows Troubleshooting steps:
If you have deleted and recreated the VPN connection and verified all the passwords/IPs then try this.
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