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Title level holds:
Paging occurs at the pickup location first, as long as the pickup location has an item that can fill the hold.
If the pickup location is unable to fill the hold within 48 hours or there is no eligible item at the pickup location, the second tier of paging occurs at the agency level (library locations within the same agency as the pickup location, such as branch locations in a library district).
The order of subsequent locations is determined by paging priority, which is set in the Sierra Hold Pickup Locations table.
Marmot currently has the paging priority set up to account for geographic priority and library size. This means that library systems close to one another are paged before libraries farther away but we have also accounted for the size of the library where bigger libraries are paged before smaller libraries.
The system will page entries with higher assigned priorities first. For example, a library with an assigned priority of 1 will be paged before a library with an assigned priority of 2. If a library has an entry of 0 in the table, it will never be paged. This is reserved for libraries with very limited hours, such as a library that is only open one day a week. If several libraries have the same priority assigned, the system randomly chooses from those libraries. An assigned priority of 999 is a wildcard.
The system will cycle through all of the entries in the paging priority table until the hold is filled or the system has gone through the entries twice, whichever comes first. If the hold is not filled after two cycles, the hold is retained as a title level hold but will not be paged again. In this instance, the hold can be identified in the Manage Outstanding Holds function.
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