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Staff will need to input a temporary password manually. Marmot recommends that each district/library have policies and procedures that ensure strong temporary passwords and encourage your patrons to use strong, safe passwords.
How will new patrons using Pika’s self-registration get a password?
The form for self registration includes a blank field for patrons to enter their own password. There is no reason for that field to be prefilled or randomized as the patron is creating it for themselves.
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Patron Support
How do patrons reset their passwords?
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We strongly recommend patrons changing their password to one that is meaningful to them. New passwords MUST consist of at least six alpha-numeric characters. The best passwords should include uppercase and lowercase letters, numbers, and special characters. We recommend that patrons AVOID choosing a password that is “password,” a simple number sequence like 123456 or 000000, or contains any part of their social security number. |
Are there complexity requirements for reset passwords, such as length, numbers, or special characters?
The requirements in place for Sierra is at least 6 characters. However we do suggest that library staff adopt a suggestion structure that follows standard password complexity suggestions. This article provides some good suggestions.
Will I be able to help patrons reset their passwords?
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Once a patron resets their default password, will their new password ever expire?
Sierra have has the functionality to enable resets at x a certain number of days. However, libraries do not have to use that functionality. Patrons should be encouraged to monitor their password security and reset it if they think it might be compromised.
If a patron never uses Pika, will library staff be forced to use Sierra to place holds for them, rather than using Pika’s masquerade mode?
Library staff can temporarily change the password for these kinds of patrons and log into Pika as them.
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Third Party Resources
How do passwords affect a patron’s interaction with:
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